Installation and IT Support Technician

Chesapeake, VA


MI Technical solutions is seeking an Install and Support Technician to support our SCORE-SNAIRS project. The technician will be responsible for installing and supporting the software and system, daily reporting, and troubleshooting issues identified.

**Prior Military experience preferred**

  • Provide install support for the system on Barges, Ships, and Navy Activities.
  • Assist Ship’s Force with administering the SCORE-SNAIRS System.
  • Providing Level-2/3 support and troubleshooting to resolve issues.
  • System installation; defining, documenting, and enforcing system standards.
  • Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
  • Conducting testing of systems after software pushes.
  • Monitoring performance; troubleshooting network problems and outages.
  • Coordinating upgrades.
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Aid Ship’s Force in writing trouble tickets related to system.
  • Provide Cybersecurity analysis and support.
  • Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
  • Eligible for DOD secret security clearance is required to qualify
  • Minimum of current CompTIA Security + Continuing Education (CE) is required.
  • Recent IT experience (5 years preferred).
  • Bachelor’s degree in IT, computer science, or a related field (preferred).
  • Travel May Be Required.
  • Perform other duties within this scope as assigned.

To be considered for the opportunity, please send a cover letter and resume to 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.