IT Help Desk

IT Help Desk

Full-time Norfolk, VA

MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support:

  • Providing Level-2/3 support and troubleshooting to resolve issues.
  • System installation; defining, documenting, and enforcing system standards.
  • Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
  • Conducting testing of systems after software pushes.
  • Monitoring performance; troubleshooting network problems and outages;
  • Coordinating upgrades;
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Mobile device (IOS/Android) Support Specialist.
  • Provide in person or online End-User training for Office, IOS, and Windows systems.
  • Set up VTC and teleconference meetings for users and provide immediate technical assistance if required
  • Manage Command SharePoint site versions 2007, 2010, and 2013.
  • Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
  • Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
  • Current DOD secret security clearance is required to qualify
  • Recent IT experience (5 years preferred)
  • Minimum of current CompTIA Security + Continuing Education (CE) required.
  • SharePoint versions 2007, 2010, and 2013 experience (preferred)
  • IT Experience: 1 year (Required)
  • Secret (Required)
  • Perform other duties within this scope as needed.

To be considered for the opportunity, please send a cover letter and resume to resumes@mitechnicalsolutions.com