Lead IT Help Desk Support- On Site IT Support

Lead IT Help Desk- On Site IT Support

Full-time Chesapeake, VA

MI Technical solutions is seeking Experienced IT Customer Support Specialist to provide a full range of on-site IT asset support and perform as the SharePoint site collection administrator/developer:

  • System installation; defining, documenting, and enforcing system standards.
  • Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
  • Conducting testing of systems after software pushes
  • Monitoring performance; troubleshooting network problems and outages;
  • Coordinating upgrades;
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Monitoring network engineering performance and ensure system availability and reliability.
  • Working with vendors and other IT personnel for problem resolution.
  • Providing Level-2/3 support and troubleshooting to resolve issues.
  • facilitating trouble tickets, asset setup, maintenance, data back-ups, and mobile device operations
  • Daily troubleshoot problematic hardware and software used by command personnel.
  • Mobile device (IOS/Android) Support Specialist.
  • Provide in person or online End-User training for Office, IOS, and Windows systems
  • Use Audio Visual and Telecommunications expertise to maintain two conference rooms and associated equipment. Perform routine checks on ISDN and NMCI VTCs, wireless microphones, conference phones, projectors, video cameras, and network routing equipment.
  • Advise End-Users on data preservation and routinely assist with individual data back-ups.
  • Work with Command IAM, Cyber Security Team, and NAVSEA IAM on IA tickets generated due to network port security, PII spillage or classified data spillage.
  • Assist Cyber Security Team. Provide assets, accounts, delegate proper access to systems. Assist with NMCI Ethernet drops and MFD allocation.
  • Create new network cable runs through cubicles and ceilings for new user spaces as required.
  • Set up VTC and teleconference meetings for users and provide immediate technical assistance if required
  • Provide over the phone support to troubleshoot remote connectivity, software and hardware issues with teleworking users, CONUS and OCONUS travelers, and other users stationed across the country.
  • Manage Command SharePoint site versions 2007, 2010, and 2013. 2019/SPO.
  • Advisor to NAVSEA & RMC SharePoint Site Collection Administrators by reporting site wide issues and recommend solutions.
  • Advisor to Maintenance Data Systems division on the development and implementation of the Ships Visit Requests (SHVR) SharePoint Site. This site functions as the tool used by RMC Security Offices and Ship Security for contractor access and denial of access on board Ships through the use of work flows, out of the box web parts and MS Office Data Products.
  • Assist Ship Security and RMC Security Offices with SharePoint Access to SHVR, and troubleshoot SharePoint and browser related issues with SHVR.
  • Gather business requirements, make recommendations, and develop streamlined out of the box and custom SharePoint solutions such as an automated travel approval workflow, command internal task tracking list, resource reservation calendar, internal correspondence routing, engineering discussion forums and troubleshooting database for knowledge sharing.
  • Investigate access requests from users outside of the maintenance community and verify need to know for access.
  • Approve user accounts, delegate, and audit command permissions for large RMC Maintenance Community user base.
  • Build, maintain, and upgrade department site pages and web parts as requested by department representatives.
  • Developed RMC Mission Planning and Execution sites to help facilitate knowledge sharing throughout maintenance community budget planning.
  • Prepare and administer training briefs through online and in-person training sessions for End-Users.
  • Provide End-User Support troubleshooting webpages, web-parts, permissions, workflows, lists and libraries.
  • Use Adobe Photoshop, Adobe Illustrator, and Adobe Fireworks software to create attractive images & icons for SharePoint sites.
  • Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
  • Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
  • Provide Site Collection Administrator support to FDRMC administrator in Naples, Italy.
  • Maintain QMS Library to facilitate knowledge sharing between the RMC Quality Assurance Community by allowing QA managers to utilize Document Sets to keep organized QMS data easily accessible.
  • Five years of recent IT and SharePoint experience
  • Current DOD secret security clearance is required to qualify
  • Minimum of current CompTIA Security + Continuing Education (CE) required
  • Perform other duties within this scope as needed.

To be considered for the opportunity, please send a cover letter and resume to resumes@mitechnicalsolutions.com